Originally Posted by Pentryn

Had a terrible experience with the Houston IAH/Airport location last week.

Status: Platinum
Location: Houston IAH Airport
Reserved: BMW 4 Series Coupe
Received: BMW 3 Series Sedan

Was informed no coupes were available, only vehicle presented besides the 3 Series sedan was a cheap upgrade to a Chrysler Pacifica (no thanks) or a $100/day upgrade all the way to an X6.

A couple days after dropoff, got hit with a damage claim for a wheel that was damaged before I received the vehicle. I've submitted all the pictures I took of the vehicle showing the damage at the time I picked it up, but it makes one wonder why they have the digital drive through scanner here if they won't reference it to prove the damage wasn't mine. Awaiting a response from their end hopefully soon.