I started off 10 plus years ago by using a long time agent/poster on FT. That turned out to be a disaster and I believe I'm still banned as a customer.

I then used Whatahotel.com (Lorraine Travel) because I could book online and get immediate results. This agency still exists and I have had the same agent over the years and we have had no issues and I still use this site/agent occasionally.

A few years ago I stated using the Virtuoso site directly for online bookings and use the same agent behind the scene (you must have a agent associated with your booking). I still use this site and agent and have been generally happy, but I lose the ability to make my own changes or to cancel the reservation which I personally find annoying (also true at Whatahotel.com). Last year I was on The Canadian (train) from Toronto to Vancouver and it was so late there was a strong chance I no longer needed my hotel booking on arrival in Vancouver. Being forced to have the reservation cancelled by the agent presented a logistical problem I would not have had if I booked it directly with Rosewood.

Recently I have been using Private Upgrades based in Switzerland. They do allow online cancelations. So far no issues, but only made 2 bookings so far.

Obviously I'm only using luxury travel agents to get a good deal. I enjoy planning a trip as much as taking a trip, so this is all I need. But I have a friend who uses Audley Travel based in the UK and he has them book private transfers, tour guides, etc. They create the entire trip for him. He loves it ... so I understand there is a market for this level of service.

What ae you looking for 747FC?