Originally Posted by
fassy
I think it doesn’t matter what a single agent stated or not. I suppose OS made the claim you didn’t pay the changed fees and taxes and therefore could not issue the new ticket.
Which is kind of right, as wrong as it is. They should have made sure to collect the FOP, charge it and issue the ticket.
But for APF it could be, they see just plain “not paid, no ticket, no problem”
Thanks, that’s exactly how I see it as well — APF probably only saw the surface-level “not paid → no ticket” logic. I’m not blaming APF — they were misled by OS!
The issue is that OS never collected the FOP at any point, despite two separate opportunities to do so /after voluntary change and after involuntary change/. The remark trail shows clearly that the reissue was required and expected, but the agent didn’t complete it and didn’t take payment. So the “not paid” status wasn’t a passenger choice — it was the direct result of OS not performing the mandatory steps.
And this is where the problem escalates: OS presented the case to APF as if the passenger simply didn’t pay, while ignoring the remark history, the failed reissues, the involuntary change, and the manual override.
In other words, APF made a decision based on incomplete or misleading information — and OS continues to provide contradictory statements to me, switching between “procedural gap happened” and “procedural gap didn’t happen”, without addressing a single point from the PNR analysis.