Originally Posted by
krazykanuck
I sent an email to my concierge with my critical feedback. I doubt it will do anything, but if you have one, doesn't hurt to send an email and try to impress on them the unhappiness of these changes.
Thoughtful gesture but unfortunately and sadly a waste of time.
Hyatt doesn’t care much what we like or think
They essentially ignore us on and off social media.
If the hotels did that they would have no customers
Hyatt is on a mission
Less variety of quality and variety in a number of hotels with breakfast
Firing customer service reps
Poorer recovery from failed hotel stays
Massive devaluation to WOH points
No improvement to the World of Hyatt program in many years
Sorry Hyatt not a good look on your part on your once iconic world class past history
Painful to see excessive profit hoarding over frontlines and guests.
Relationships seem harmed to some degree
All that said I admire many of my friends and frontlines in the hotels that deliver the old brand culture and promise