Originally Posted by
BamaGirl
I tried to access FFD at DFW Thursday with my FFD reward cerificate. I was turned away by a VERY rude agent citing Flagship Lounge crowding. I didn't argue, as this was my first attempt using my reward for access. I had no desire fo go to the Lounge. Just FFD. Is that a normal experience at DFW?
You paid for that FFD certificate. I probably would have (politely) stood my ground and asked for the agent's supervisor. Failing that, a note to Aadavantage Customer Service is in order. Some lounge agents (all lounges) get on a power trip (or are poorly trained) and have earned the name "Lounge Dragons" for good reason. I've seen too much of this over the years to have any tolerance for their rudeness or misinformation. Most are in the wrong job.