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Old Feb 23, 2026 | 5:25 pm
  #770  
emcampbe
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15 Years on Site
 
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold, IHG Platinum
Posts: 16,223
Wanted to share a report on my recent edit stay at JW Marriott Anaheim Resort. Made this reservation in Dec using 2025 credit.

- we had a great stay- this is a bit above our regular level of hotel, but enjoyed it quite a bit
- Reservation showed up immediately in my Marriott account
- checked in around 1:30pm, 2+ hours prior to regular check in, and received early check in no issues. Was upgraded to a ‘concierge level’ on 10th floor.
- was informed at check in about credit policy - that the $100 credit was for food/bev and at the pantry also, which had grab/go and a few gift items (mugs, hats, t-shirts, etc.)
- upon enquiring about the lounge hours, I was initially informed that it was only for Platinum and above, and that the upgrade was the higher floor/better view, but without further prompting, he said something like, but that’s not a problem - I’ll add it to your room - this was great to have since we could run in and get snacks for the kids as needed, and grab a quick bite fast at breakfast for kids. Also great to be able to grab dessert for them nightly, plus they have a patio which gave a great view of Disney foreworks - so that worked out well
- we ate breakfast at the restaurant 2 of the 3 days, though interesting thing here. First, was told that kids would get comped with each adult breakfast, then told the breakfast includes 2 kids staying in the same room as adult. Interestingly enough, day 1 of breakfast, which was 1 adult/2 kids, it showed up on folio - 2nd time we were informed at the restaurant that it was comp, and this never showed up on folio. At check out, inquired about this and they said it must have been an error and took it off. However, the entire $100 credit was added based on this, even though the total was $80. Not sure why - breakfast was the only food/beverage we had (didn’t realize the kids were included for breakfast - since it’s just marketed for 2). Nevertheless, at check out, they said no problem, we will leave the credit on
- granted 1pm check out on request
- I know there’s been lots of talk about the double-billing of destination fee - we paid upon booking to Chase, but it was not on folio at all - I assumed I’d have to argue about that, so pleasantly surprised.

all in all, despite the [mostly] crummy weather during our trip, the experience with the hotel was great. I’d absolutely use the program again.
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