Originally Posted by
STS-134
Of course, the challenge here is that even if you are United's IT department, you probably do not have direct access to Amex accounts, and you certainly do not have visibility into transactions other than those initiated by your customers through your own systems (things such as reimbursements on the Amex side that are separate from the TB purchases themselves would be just as off-limits and private to the individual cardholder as non-UA transactions). But I'm guessing that UA probably *does* have enough employees with Amex Platinum cards that have not used their annual $200 airline credit yet that they could use as test accounts to figure out what's being reimbursed and what's not. Or they could just make a change and just monitor this thread here on FT

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UA is way too savvy not to have figured out what was happening with Amex Travel Bank purchases very early on.
I find the "Chase made them stop" explanation highly plausible.