Originally Posted by
ChristchurchParkBlue
Can anyone assure me I haven't misunderstood this ticket? I've now been on eight long calls with BA, and they're refusing to make the amendments I'd like, although I suspect it's just through lack of understanding. The long calls are always with front-line staff who have no idea what I'm talking about and are sending messages to the "pricing team" which may be completely wrong, for all I know.
Here's where I'm at: I've flown LHR – via Doha – Australia – North America, where my ticket has reached currently. I have so far made 7 flights, 2 of them in North America. I have a flight back to LHR booked for the summer, within a year of my first flight. That would be leg no.8 as it stands. However, now I wish to add in 4 more flights in North America before flying home. I'm aware of all the rules about the maximum number of flights in North America, the coast-to-coast limits, etc. The problem is not about the technicalities of the rules, they're simply saying "adding more flights isn't possible". But surely it is possible?
All I can suggest is that you go on the BA website and raise a customer case using the form there. Make sure you set out clearly and concisely what the situation is, what changes you are trying to make and provide references to the RTW ticket rules that support your assertion that the changes are allowed. Keep a copy of the text you put in the form. This will achieve a number of things; it will give you a formal reference number for the issue, it will remove any risk of the telephone agent misrepresenting what you say in any internal communication to the back office and the case will end up with the back office ticketing department.
Now based on anecdotal evidence (usual caveats apply), BA are useless with these tickets and worse, have a tendency to make up their own rules so getting to the right people is no guarantee of success, at least immediately, but it is a step on the way. Be prepared to have to go through multiple frustrating iterations of rebutting their replies with more references to the ticket rules. Then next time, if there is a next time, book with someone competent.