Originally Posted by PUCCI GALORE

Anyone who believes that this is to do with customer contact is living in Cloud Cuckoo land. I am amazed that those who want another drink of anything hot or cold does not ring the call bell if there are all congregated in the galley. It is not there for emergencies only - indeed it is referred to in every safety briefing were people actually listening. That, however, is another story



I fear that what people say they will do, and what they actually do are two different matters. They are happy to complain here but we can do nothing to help except to tell people how they should proceed. I have not experienced this sort of shoddy service. If I do, I will be sure to tell the crew, Customer Service, and you in that order. These meals look worse and worse and less and less. Complain away to the Customer Experience person. Do not mince words (sorry no pun intended).