Not much to add, but here are the facts.

My Flying Blue account is over 10 years old. I’ve accumulated a substantial number of miles over time with very little redemption activity, as I didn’t have much opportunity to use them until recently. I have never transferred miles into or out of the account.

In October 2025, I made a close-in redemption. Within a few hours, I received a “Fraud Prevention” email. The ticket was refunded, and I was asked to provide a copy of my ID, which I promptly submitted.

Since then, I have received no response from the Fraud Prevention department — no acknowledgment of receipt (other than auto-response), no request for additional documentation, and no formal rejection. The account simply remains suspended with no communication.

If anyone has experience resolving a similar situation or knows the appropriate escalation path, I would greatly appreciate your guidance. I’m happy to provide more details by PM if helpful.