Originally Posted by
nyalancat
What a baffling experience my mother had today. I bought her ticket DFW-SCL as Flagship Business Plus specifically so she could access FFD at DFW, but the Flagship lounge agent claimed her ticket had no FFD access, and the reception at FFD said that FFD was reserved for London first class passengers only. What an annoying turn of events. I'll definitely have to try to pursue compensation from AA...
Update on this saga: while I got a positive response (albeit one that reeked of GenAI) from customer relations, the refunds department rejected the claim on the grounds that she was indeed seated in her booked class of service. I'm not sure if they really understood the issue.
I'm tired.