Originally Posted by
as219
Because not all of us travel for business where time is of the essence?
Because for some of us the entire experience matters?
Because some of us like nice lounges and good food and want them to be part of our travel?
Some of my best travel memories (ie, the getting there as opposed to the destination) involve relaxing in lounges with great food and wine. No problem whatsoever if they don’t for you, but surely you can understand how they might for others, no?
Indeed, and because there is no homogeneous market. This can also be a tale of multiple customers.
I recall a big hue and cry about the dawn of premium leisure - this market is less about schedule and more about overall value and experience.
I know for us, price > product/experience > schedule is our priority stack.
I didn’t come back to comment on the inflight experience - but thank goodness for the D1 lounge because if you thought Polaris inflight food was bad, go try Delta One. I wasn’t a big fan of the seat and the “being lowered into a coffin” recline experience, so if Delta and United were the same price, I might opt for United and hold my nose in the Polaris lounge because I’m looking at the overall product experience.