Originally Posted by stevie
EI have said their official response is that no compensation will be offered because:
They cancelled the flight EI110 for the safety of their passengers, which are extraordinary circumstances.
So if your flight is cancelled you will not be compensated because it is for your own good??????????
So out of curiosity, what's EI's rationale for seeing a difference between cancelling the flight before it takes off and cancelling mid-flight. There is no question that cancelling before the flight, for whatever reason absent weather, will invoke the EU rule. We can only assume that those reasons include safety concerns like if the wing falls off. I don't see a difference between a flight that takes off and one that doesn't. In fact, I think that the former deserves more compensation and an apology. I have been on two emergency landings at different points and they are not fun. EI is the only Oneworld carrier I haven't flown and I don't intend on changing that any time soon.
I agree with all the others. Take it further. She should at least get a free trip to the continent or something.