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Thread: Understanding/Using UA Electronic Travel Certificate(ETC) & Future Flight Credit(FFC)
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Old Feb 18, 2026 | 3:33 pm
  #495  
chavala
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Join Date: Mar 2011
Location: MFR
Programs: UA 1K 2MM
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Originally Posted by huey_driver
Just a quick question...
I have a FFC that doesnt show up on my main account info. I found it using the PRN and it says I need to contact Customer Service in order to use it. I dont really understand the unique nature of this one FFC, I have never had any issues with them before. Is this my only option, or can I possibly convert it to something I can use online by contacting CS? I assume it wont be all that bad if I just plan a trip and then contact CS with the cart number for them to apply it.
I believe I have read that I cant combine FFX and TB for a single reservation? If I go the CS route, would THEY be able to do all that?
I have two of these - so annoying, I’ve been putting off calling.
But what is the “cart number” ? Is there a way to make the rez online and hold it for them to look up (without paying the hold this fare fee) ?
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