Anyone have an experience where two people on a reservation receive their $1000 compensation for their overnight flight delay, but another person on the exact same reservation (same PNR) receives a denial that their flight wasn't eligible for compensation due to safety related reasons or not within the control of the airline? I've received the two $1,000 e-transfers already.

I replied to the email explaining this over 3 weeks ago, but haven't heard anything back yet. Wondering if its time to escalate and if so where to go?