Having just returned home from LHR last night, I didn't have time to open mail until now.

Surprisingly AC has sent me a letter in regards to the delayed Feb. 9th departure.


Dear Ms. Nobody-Elite,

We sincerely apologize that your travel on Feb. 9th, 2005 was affected by the delay of our flight to London Heathrow.

Flight AC 854 was delayed due to an engine problem. We understand that flight disruptions are frustrating and assure you that we do all to minimize these occurrences. Our first priority, however, is always the safety of our customers and crew.

As a gesture of goodwill, 4,000 miles will be credited to your Aeroplan account shortly.

Once again, Ms. Nobody-elite, please accept our sincere apologies. We value your business and your loyalty and we look forward to another opportunity to provide you with a more pleasurable experience in the near future.

sincerely
some scribbled initials.

* The form letter's letter head says Rob Reid Senior Vice-president of Operations

The address is AC Customer Relations in Calgary