I would have to beleive that each time people call in to ask a question regarding their account it gets noted. I know this is the way with reservations so I would think it's the way WP accounts are handled too. I guess what I am trying to say is by calling in over and over to get the answer you want you might end up hurting yourself.

I know from customer relations, at least this is what I have been told by them, that they keep records of who calls in so that they can keep in eye on "chronic complainers."

Josh