Originally Posted by
canadiancow
What part of rebooking you after a cancellation and putting you back on the upgrade list do you consider to be above and beyond?
Every part of your post just screams "this should be self-service (or completely automatic)".
The concierge team called me multiple times to sort out my booking before I arrived at the airport; one team member was waiting to pull me out of the checkin line and had me on to the second rebook before I had a paper boarding pass in my hand. The concierge also worked with the gate to clear me into PE before I reached the lounge.
I felt like the interaction was above my expectations from the concierge due to the name recognition, multiple calls before I reached the airport and quick response when my second flight was cancelled.