Originally Posted by
Voice from the South West
Finally managed to speak to a BA Customer Relations Agent today. In summary she said to me that the changes had been brought about because there had been too many complaints and feedback from cabin crews that meal and drinks services were too rushed!! And there wasn't enough time to prepare hot meals with starters, cheese and desserts..
If the crew were complaining that it was too rushed, maybe management misunderstood and actually they were saying we need to slow down and do the service properly
I can only pray!
It is very clear this is just about costs. Would one assume there is a saving to be had from not heating meals (do the ovens cost when heated/on?) as well as not supplying (in other words buying from Do&Co) them? The cost saving meetings must be the most creative ones they have!