FlyerTalk Forums - View Single Post - Concierge Service – Expectations & Experiences (The Good, The Bad, and The Ugly)
Old Feb 17, 2026 | 9:01 am
  #500  
CYYCflyer
100k
20 Countries Visited
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Join Date: Aug 2023
Location: YVR
Programs: AC Super Elite, Marriott Titanium, National Executive, IHG Platinum
Posts: 35
This is a shout out to Cindy and the YVR concierge team. They saved me this morning after AC304 (YVR-YUL) was cancelled. They rebooked me via YYZ and made sure my connection to DCA was till possible. In a twist of fate, the flight they rebooked me on (AC102) was cancelled just as I arrived at the YVR checkin. The concierge team quickly rebooked me again onto AC104 and worked with the gate to clear my upgrade. I’ve had a number of good experiences with the YVR team, but they went above and beyond this morning.
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