Originally Posted by YYC traveler

I have been seeing this quite often recently, to the point that I no longer trust using a dummy booking to try and determine if eUpgrade space is available before going to the Flight Pass booking page.

I have called in a couple of times and the agent has confirmed that R=0 and that it likely is a website glitch that is incorrectly showing eUpgrade eligibility in green, i.e. upgrade is available.

For example, tomorrow's YYC-YYZ AC134 [...] I can confirm that the eUpgrade will be waitlisted. AC agents have confirmed that R=0.