Originally Posted by
hydrogen
AC.com shows eUp space as available for my branded fare (within T-14) but the eUp tool says I’ll be waitlisted and removing/reapplying the upgrade request doesn’t do anything.
Anyone seen this before?
It sometimes happens; I've seen it personally as well. It's common enough that there's a question in the wiki about this specific point
Q: The AC website tells me whether my upgrade request will be confirmed or waitlisted. Is it reliable?
A: No. The website may tell you you’ll be waitlisted, when in fact your upgrade will be confirmed right away. Or it may say there’s space available even though you’ll be waitlisted. This is true of both the upgrade availability displayed during the booking flow as well as the eUpgrade website. The only exception being that if you’re outside your clearance window, the website should pretty reliably tell you that you’ll be waitlisted.
If the website tells you you’ll be upgraded, then waitlists you, you may be able to phone in to have the eUpgrade cleared, or not. If there’s R space, it’s likely they will be able to clear the upgrade.
If you would like to know the actual R space availability you can request a check in the
fare bucket check page