I've just had a big disappointment. I stayed at the Seabird in Oceanside, CA. I've stayed there and their sister hotel, inputting my globalist number when I made the booking. I've routinely gotten my stay credit. My stay was Feb 8. I got no credit. My Hyatt concierge just called the property. She was told that it was a nonqualifying stay

Per the Front Desk Manager, this is considered a third party reservation since it was a wholesale rate booked through a travel agency. Third party reservations are not eligible for World of Hyatt benefits, including tier night credits and points for spend.

Is this a permanent change? If so, I am seriously disappointed.