So for Bologna last Saturday, everyone was sent upstairs to the kiosks. The model seems to be a helper for every two kiosks; when we got there only two staff present so 4 out of 20 kiosks were open. Another flight followed shortly behind us so about 10 kiosks opened.

Despite having travelled through LIN three weeks ago, I had to go through registration again. Helpers were very focussed on putting a green sticker on passports, which nobody checked downstairs. My passport didn’t work at the egate so was directed around them to the stamping point (my wife’s did work and she had to do photo and fingerprints again). Just a cursory look at my passport and it was stamped.

Took about 30 minutes in total. Massively over-engineered given that the sole purpose of the kiosks seems to be the standard questions.