I agree and disagree within reasonable expectations.Lets just hope it isn't their end or our end
Over the decades I have mellowed to what I will complain to a company or concern myself with.
My tolerance level has increased and now just more select to who I will give my business too.

Failures are a norm from hotels to airlines but at times it can falls into egregious territory and Alaska in my perception has already done so.
Especially as it has become business as usual with the issues that are of the most concern.
Typically that is a short time thing in my decades of observation.And thats forgiven and fair enough to move on.
We can look back @Southwest and Delta meltdowns with IT,United summer from hel# etc.It was typically a reasonably short period of disruption time.

Painting a broad stroke that fits all failures into one nutshell is harmful to Alaska as it is to their paying customers.We all deserve better and Alaska
could and should restore some semblance in CRM that they managed so well for so many years even taking to account nothing stays the same forever
and that if there is one given its change.