Originally Posted by
fly18725
I think there are a lot of people that have traveled enough to know that stuff happens, you roll with it, and realize that flying is a means to an end.
Yes, stuff happens. I've had "stuff" happen on many airlines over the years. I've also had "stuff' happen as a top tier on major airline where the agents were empowered to take care of their best on the spot, even to the point of overbooking or putting me on 2 or 3 different flights to make sure I'd get home eventually. I am recalling a trip home many years ago, CDG/SFO (35 hours total elapsed travel time) where due to IROPS, I wasn't getting anywhere on my original flight. I asked the agent to get me home in comfortable seats, however you need to do it. And she did it. None of this "next flight is two days later" crap when it isn't a weather, other natural disaster, or war situation. This is the type of empowerment I expect.
Originally Posted by
StevenSeagalFan
I think I’ve only got 15 years on FT. “North of Expected” was what, 20 years ago? Thing change. Move on.
If call center gripes and an occasional flight with no service (that you oddly assume is intentionally done to spite you personally) are your biggest complaints then Alaska is doing something right.
That is true, if the call center gripe is occasional, as well as the no service flight.
As to "move on," AS still presents itself as more than it is. Most of us here want a functional and pleasant AS experience and are realistic about the current way of the world.