Originally Posted by YOWgary

More agent time wasted by failed IT.

Waitlisted for an eUp at T-48, get an EF alert that R0 has become R1. Wait a while to see if it goes through - or if someone else beat me to it - then call the concierge to ask their help, "because the flight's just changed from R0 to R1 but my waitlist request won't clear".

After they explain that upgrades are actually subject to a fare bucket called "R", and I won't be moved off the waitlist unless space opens up in R, I manage to get across that I do understand this and I'm fairly confident that R-space has just opened up in the last hour.

Agent puts me on hold for a while, comes back and explains that when R-space opens up, waitlisted requests instantly clear automatically. Eventually I get across that I understand how this is *supposed* to work, and it isn't working.

Agent tells me there's nothing they can do. I'll just have to wait for a gate-eUp.

I ask if they're able to remove-and-reapply my eUp request. They're shocked, ask why would I want to cancel, and warn me that if I remove my eUp request, I'll no longer be first in line if someone else has requested an advance eUp.

...I think to myself "hardly matters, if advance eUps don't clear at all" and assure the agent that I would like them to remove-and-reapply my eUp request.

A few minutes go by, with a LOT of typing that I can only assume is notes being added into my PNR about "passenger did ask for eUp to be removed".

...and then the agent comes back and asks which seat assignment I'd like in the Business cabin. When I mention that the remove-and-reapply trick nearly always works in this specific situation, the agent says "oh, I know!", which makes me wonder why every single other step of this process had to require pulling teeth.

This is fun.

I'm having fun.