Originally Posted by
notquiteaff
Did you tell him to “not to sweat the small stuff”?
Question: I know airlines cancel or reschedule flights all the time. My app pretty much always tells me that changes were made to itinerary ABCDEF when I launch it, and then I can go figure out on my own (after jotting down one or more PNRs) what actually changed.
Can they legally move people from one flight to another when the flight is actually NOT canceled or changed in any way, as it seems to have happened to your friend? Imagine I book a $500 ticket on the first flight of the day; can the airline put me on the less popular and cheaper red eye just because and tell me to “take it or leave it”?
I wouldn’t be a jerk and ask that question as he was livid at me for even talking positively about Alaska years ago.Fire was coming out of his eyes
Its a great question but I assume far less folks want to be rerouted to transfer in Seattle when they originally book a non stop departure in the city they live in
Kind of stunned actually but who you going to call Ghost busters?
Alaska certainly isn’t listening or caring
I assume it’s not legal but they did offer a refund which likely gets them off the hook.
Flight not cancelled his colleague is still on the original non stop.
They booked far in advance and the rate has since skyrocketed .I would have exhausted all avenues and then some.
He doesn’t have the time to deal with the BS unfortunately
I offered to take up the good fight.
Adding insult to injury no agent could reschedule back to the original non stop
And simply no one followed up the call after escalating as originally promised. Do I mention hours on hold?
This is the state of Alaska Airlines in 2026 🤷♂️
They have some short haul flights that work for me which I still fly
but basically I’ve washed my hands of flying them and now stuck with
a million miles before the program imploded with massive mileage increases with select partners that mattered
I want to unload them and move on so I have slowly been just giving them away as gifts and others seem delighted to take them!
Perhaps they could still recover in the years ahead.They are a hot mess despite having nice team members.