Maybe this belongs in another thread....as a Silver was originally on the same PNR as my other 3 family members for a flight tomorrow. Went through online check in and got to the point where I requested myself and one of my non status companions be eligible for the upgrade list. Completed check in. Knew that my MSP-ORD flight was practically empty in F and both of us almost certainly would be upgraded.

10 mins later...got the text you've been upgraded. However. I was the ONLY one split off to the new PNR, for some reason my companion did not pull through. System error or something. I tried to reconcile on chat but they said no dice cannot reconcile now. They did seem to admit the system error. I asked for the rest of my family to be moved to E+ with waived fees to comp, and the chat rep agreed. So now, I am in F and the other three in E+

Can I check with the gate agent to see if a companion can be pulled up to F when we get to the gate?

Is this a system error that occurs often. Totally frustrating.