I believe it’s about reasonable expectations and much of what is happening is unreasonable
Both with IT,reservations,customer care etc

Many here enjoy flying Alaska and wish to support them however there will come a day sooner or later
when it will be game over.My good friend from IBM
had a flight booked with one of his associates.They booked on the same flights departing
from San Diego.They booked both tickets same itineraries at the same time
Yet Alaska canceled the flight on one ticket 🤷‍♂️ and rerouted through Seattle forcing him to leave a day early
after a lot of back and forth Alaska said take it or leave it.
My friend is steaming he was separated from his colleague and was offered 1000 ALASKA miles 🙄🤷‍♂️
That should pay for a hotel room and dinner.Though my friend is quite wealthy so he can easily afford it
Not everyone can!