Originally Posted by
mtofell
My guess is that different people are doing and expecting different things within their experience. As in, there are people that book a ticket, check-in, go to the airport, maybe check a bag or two, fly out, then fly back and all goes reasonably well.
Then, someone else books a flight with some miles from Air Zambia on a credit voucher through a third-party reward, tries to redeem the remaining miles from their ex-wife's AA account while redeeming a companion pass, then expects to get one party in their group upgraded while sitting separately from the rest on the last flight out during a snowstorm.... and pisses and moans that they don't get their butt kissed and a chocolate bar on their seat.
Yes, AS has some IT annoyances but come on people..... keep your expectations realistic.
I generally find myself to be a very simple customer. I book one ways on AS metal on Alaska, I book awards on partners that are generally also relatively simple one ways. I rarely if ever change tickets after booking unless AS scheduled changes force me to. I never use upgrades.
And yet I constantly hit issues. My latest issues from the web/app bugs thread:
https://www.flyertalk.com/forum/alas...l#post37584456
https://www.flyertalk.com/forum/alas...l#post37561385
https://www.flyertalk.com/forum/alas...l#post37555659
https://www.flyertalk.com/forum/alas...l#post37476511
https://www.flyertalk.com/forum/alas...l#post37475047
https://www.flyertalk.com/forum/alas...l#post37474683
https://www.flyertalk.com/forum/alas...l#post37469460
These are the issues I documented just since December 2025, and I didn’t do anything fancy with Air Zambia tickets. Some are minor but plain annoying (bogus messages), others stop me from accomplishing what I want to do (no access to My Trips) and others are outright scary (the “blending” of two user sessions when AS seems to be confused who is logged in).
My expectation is that none of these things happen on a production site of a major US airline. Is that
really unrealistic in 2026? I mean, I have only been using and creating websites/apps since 1996.