Originally Posted by
TalkingPoint
It’s so interesting we have entire threads around the IT meltdowns and just general IT glitches. And in the new thread asking what people would change, IT improvements is the most popular answer. But in here we have people that have never run into any IT issue. It’s almost like a couple people are flying a different airline from everyone else.
My guess is that different people are doing and expecting different things within their experience. As in, there are people that book a ticket, check-in, go to the airport, maybe check a bag or two, fly out, then fly back and all goes reasonably well.
Then, someone else books a flight with some miles from Air Zambia on a credit voucher through a third-party reward, tries to redeem the remaining miles from their ex-wife's AA account while redeeming a companion pass, then expects to get one party in their group upgraded while sitting separately from the rest on the last flight out during a snowstorm.... and pisses and moans that they don't get their butt kissed and a chocolate bar on their seat.
Yes, AS has some IT annoyances but come on people..... keep your expectations realistic.