Hi,

I have read a lot about phantom availability from alliance partner website, but has anyone had the same problem directly with JAL's website? I saw 2 business class tickets available from SFO - NRT and SEA - NRT. But before I transferred my points from Capital One, I chatted with a JAL agent. She says that they are not available and won't provide any more details when I asked why the website says they are available. Thank goodness I did not transfer my points yet.
These are JAL operated flights on JAL website.