Originally Posted by HB-IWC

I feel it is best not to be irritated but just repeat the process from the beginning and hope for a different outcome. I have, after a fifth try, finally succeeded in getting a QF sector credited which was flown 9 months ago. I made my first claim well on time within the 180-day period.In my follow up communication, they tried to tell me that it was now too late because the flight was over 180 days ago. It was immensely frustrating to have to deal with that nonsense, but it is definitely better to stay calm and each time restate your case. Expressions of disappointment or anger probably do not make the process move any more smoothly.

I have, with all of my retrocredits, not yet been able to figure out whether submitting an online claim form or going through the online chat is the more efficient way of getting something done. The results seem to swing in different directions.