Originally Posted by
taupo
Now times you by 100 people who think "I don't imagine it would take up too much of the concierge's time"
If you were the Concierge's only in person customer that day and zero IRROPs it would be fine.
Someone more in the know than me could hazard a guess, but I surmise that only about 20% of the Concierge's workload is in person customer facing in their office. Rest is scrambling with GA's, OPs, foreign stations, running in an airport to meet a FF on an airbridge with their new BP.
In other words far more important that doing the job that can be done by regular ckin agent.
I agree with the duties of the concierge, but Air Canada advertises and promotes the use of its concierge office for qualifying checkins. If the concierges are too busy, then the airline should not promote their use for checkin. There was a reason why the airline built the little office and sitting area, and it mimics the special checkin offered for premium class passengers at other airlines like TG and NH. There are also times when there is a lineup to reach a SE checkin agent and the concierges are supposed to offer backup.