Originally Posted by jimmac
There's a principle involved in the EU approach. That is that if passengers are massively incovenienced, airlines pay and there is shared pain. Here all the pain is on the passenger. AC just thinks if it throws a paltry few thousand AP miles at the problem (customer), the proiblem is solved. There is minimal economic incentive for AC to provide better service and it shows!
I am going to toss this out here purely for discussion.
What about some protection for the airlines then, specifically against people who do not show up for their flights and the seat goes empty ?? Once the flight has departed this seat is kind like a spoiled good, not good to anybody anymore.
I know it has been tried with overselling flights, but that is fraught with problems as well (when everybody shows up). The non-refundable ticket is another tactic used to combat this, but it does not entirely solve the problem.
Nobody plans a delay, particularily a mechanical one. This policy in the EU is very dangerous in my mind, the slippery slope or thin edge of the wedge if you will. What corners may be cut or attempted to be cut in order not to have to ante up for this policy ?? As has been witnessed with a BA B744 flying 9 hours to the U.K. from LAX on 3 engines, is this a result of this policy ?? Not sure, but one can see how this policy might have an effect on decisions being made.
Comments ??