Originally Posted by
percysmith
I think Cathay implemented some automation that fed the your request thru the human agent into AI “Why Japan Transocean Air does not accrue miles?” rather than “Why Japan Transocean Air does not accrue Asia Miles?”
I compared the answers on Deepseek/Copilot/Perplexity. If the human agent didn’t specifically include Asia Miles in the query, the AI assumes JMB is being discussed.
My gosh. Guess this is the new low we have to endure these days.