Originally Posted by
ernestnywang
I wonder if CX has started to use AI to generate response. I'd rather they be a bit slow, as opposed to giving a quick response that doesn't make sense. It's funny that she even cited "JAL Mileage Bank" here, which is why I think this is an AI response. How funny that now status points and mileage eligibility on oneworld flights are restricted to selected routes only (I'm being cynical).
I think Cathay implemented some automation that fed the your request thru the human agent into AI “Why Japan Transocean Air does not accrue miles?” rather than “Why Japan Transocean Air does not accrue Asia Miles?”
I compared the answers on Deepseek/Copilot/Perplexity. If the human agent didn’t specifically include Asia Miles in the query, the AI assumes JMB is being discussed.