Originally Posted by jimmac
There's a principle involved in the EU approach. That is that if passengers are massively incovenienced, airlines pay and there is shared pain. Here all the pain is on the passenger. AC just thinks if it throws a paltry few thousand AP miles at the problem (customer), the proiblem is solved. There is minimal economic incentive for AC to provide better service and it shows!
Actually, I think the EU approach is horrible. With the kind of "compensation" that is being required, airlines will surely have to raise fares - and I believe the regulations apply regardless of whether the event was under the carrier's control or not. This will especially impact the low-cost carriers, which almost certainly will have to raise fares considerably, and since they are the price setters, the competition will follow. In this case I have to say - let the market decide.