Originally Posted by
visit14
From this thread, I deduce that I booked the wrong type of BAH to be eligible for tier points on the entire gross spend, because the flight and hotel prices were shown separately just before confirming (even though I did not add a hotel on the last page of flight-only booking). I inadvertently ended up with a non-nTP-eligible BAH booking. This is not at all clear from the website language or journey (I did end up in that 1990s-looking part of the website when trying to select the hotel for only part of the trip). It is arguably dodgy from a trading standards /consumer protection perspective. But I am ok to put this down to experience and forfeit the nTPs on the hotel spend.
I don't have any solutions to this beyond sending an email to the CEO's office and hoping that someone switched on picks it up but it remains totally flabbergasting to me that BA has created this situation, been informed of it multiple times and allowed it to run and run. The fact that separately priced holidays don't award flight TPs shows that there is an error in the system somewhere but clearly nobody is willing to own it and fix it.
They do now clarify that:
"A qualifying holiday is any “Flight + Hotel” , “Flight + Car” or “Flight + Hotel + Car” booking made with British Airways Holidays in one transaction, where only one total price is shown and prices of the elements such a "flight" and/or "hotel/car" aren't shown." but it is basically making the customer suffer because of the way they have set things up internally