Originally Posted by
mochinube
Unfortunately thats correct. I asked directly to the hotel, 13 years old is already considered as adult so we have 2 kids under 18 but over 12 cant be in the same room

Can you please elaborate on this. We are not concerned about the breakfast at all but need a confirmation on number of rooms to book. Our kids are 9 & 14. Hyatt portal clearly let me book the corresponding room for 4 guests - 3 adults and 1 child. Will they raise an objection at check in and ask us to book 2 rooms ?