Originally Posted by
martinplas
I recently stayed at the hotel Luciene in Galveston, Texas, which is a Mr. and Mrs. Smith property and the actual room bill was completed and paid for on the Hyatt website not the Hotels. The only thing the hotel charged was for additional expenses at the bar
Yes, that's how it should occur, and in the past has occurred that way which is correct that Hyatt.com makes the charge (takes the payment). And as mentioned that happenned correctly on first of three reservations.
But on reservation #2 and #3, Hyatt.com hasn't made the charge. Mentioned to the property and emailed to Hyatt Concierge and Consumer Affairs.
I have 100% reputation of paying-in-full and on-time, thousands of hotel nights. Property says payment not received (i assume it goes from my bank account--> Hyatt corporate --> the property). And there's no problem with my card or bank account.
Waiting for Hyatt to charge my card