You're lucky you were only 4 hours late. I'm sitting in MEX waiting for a flight to YYZ which will be about 12 hours late. Even though the incoming flight has been in the air for almost 2 hours and is scheuled to arrive in MEX at 12:30 in the morning, the AC computer is still lying about the departure time, saying it will be 1:00 a.m. It was supposed to leave this afternoon at 2:15.

AC has a customer service policy that obligates it to communicate accurately and often with passengers when planes are delayed. Instead they continue to feed falsehoods to passengers.

It's right up there with their 'Priority' bags that come off last, SE kits that will arrive within 3 weeks and take 5 weeks or more, all the AP "improvements" we've "enjoyed" over the last few years. Its a corporate culture to do these things and it clearly starts at the top.

4,000 miles is peanuts for your delay and you should go after them for more. The EU has the right idea. Maybe board members should start a letter writing campaign to Ottawa to get the same rules applied here.