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Old Feb 10, 2026 | 7:07 pm
  #1537  
KhemaneyBoy
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Originally Posted by KhemaneyBoy
Hi all,

I have used miles to upgrade from an R-class PY ticket to J on a particular flight. On Manage my booking, the fare code it now shows is U, and my original PY seat and points earning information are no longer present. Will I have to reach out to the airline to claim the miles and points that came with my R-class ticket in the days after my flight? Or will the points and miles be credited automatically?

Can confirm that the points were not automatically credited, and the chatbot agent said this happens from time to time.

Happened twice in a row to me though, so I wonder if it is a lot more frequent than it seems.
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