Originally Posted by
stargold
I made a series of bookings under the Prive 15pct off (non-refundable) discounted rate, and I'm being told by the Hyatt reservations line (including a supervisor) that the rate has been flagged as a non-eligible rate, so I cannot apply awards and I will not get the points.
Mind blown. Off I go to contact the TA, but I'm just truly amazed how this could have happened?
If these are true Hyatt Prive reservation rates, you will get points and nights. The Hyatt reservations line is just wrong. But yes, you cannot apply some awards (SUAs are fine).
Last edited by ringingup; Feb 10, 2026 at 1:56 am