Originally Posted by
NZ_Flyer
I think it's something new? About halfway through 2025 my Accor stays started posting incorrectly. The accommodation always posted correctly and quickly, but never any incidental spending (transport, meals, drinks etc).
I was reading something on Reddit that apparently the accommodation posts quickly as the nightly rate pre-tax is known and is the amount used for calculating reward and status points, then the hotel sends through to ALL the total bill incl incidentals and the reward and status points are supposed to be updated. However that update never actually occurs - my points statement always shows the correct accommodation only amount, then there's another entry for the same hotel that says "this stay is not eligible as there's already a posted stay for those dates". I've had to get every single stay manually updated where I've had non-accommodation charges on the bill. Don't bother doing this through Claim missing points, just do it through Live Chat or WhatsApp
You beat me ! I wanted to post this morning about same or similar issue.
Since the beginning of the year, for all my stays outside France, a wrong number of points have been posted. And I'm not talking about the usual 10-20 points due to whatever tax hidden somewhere in the bill. I'm talking about several hundreds points. Then starts the painful exercise :
- write to the hotel. Some are never responding, some does. You may sometimes enter in some arguments about the amount eligible to points earning.
- for those who are not responding, use the website to make a retroclaim. The system is asking you to enter the booking ref and obviously it leads to an immediate response "this stay has already been credited to your account"
. Then you need to find another way on the website to do it. I have one case when the customer service responded within 1 hr saying that the amount has been fixed while in fact it's still not the correct amount in my opinion (let's say I'm missing 300 pts and they added 150 only without explanation). For another stay with an incorrect amount, the system is telling you you need to wait 8 days after checkout to claim for something.
Of course any specificity in your booking (use of points and/or SNU) is messing-up the system and is an absolute guarantee for a wrong number of points posted. France stays are exempted of problems in my experience and I think it's due to few taxes applicable (basically VAT and a "stay tax" of 2-3€/night and clear simple invoices. While, in many countries, you often struggle to guess the before tax amount eligible to points accrual.
Oh Gosh, for the last 2 weeks, I'm spending quite some time to do this having to check invoices, calculations, info in the app, preparing invoices to be attached to claim, typing the text, negotiating / arguing....
So, a message to everyone here : check your bills and statements because it seems there's something floating around.