I got about a calendar week turnaround for my Trip Delay Claim. I filed on 2/2 and got approved. today. I guess they accepted this poorly worded email that Frontier gave me for the delay. I kept trying to get a better delay letter but to no avail so I just submitted what I had. In the future, I might just try a snail mail letter to Frontier as I wasted multiple emails and the initial chat to try to get the delay letter.

The new benefit administrator approved the car rental, hotel, Walmart purchases and Uber Eats. I did Uber Eats pickup so I didn't get to test whether or not tips were allowed or disallowed. There was a few dollar difference between the payout and what I submitted and their reason was:

According to the Guide to Benefits, a portion of your claim was not payable for the following reason(s):
• This benefit only provides reimbursement for reasonable expenses incurred by the covered traveler
during a delay.

I normally wouldn't have wasted time for a few dollars and there was a bigger amount disallowed in 2024 from the other benefits administrator that I just let slide but I was curious. I called up and they said it was for this gas receipt on a different day. I had explained in the claim that the gas receipt was from a few days later because I had to go to the hospital right before my rescheduled flight and that gas was basically for the day of the delay, except for the drive from the hospital and to the gas station and then car rental return.

I just said I was not going to bother trying to argue or appeal it for like a $5 difference.

I'll give them credit for a week, or 5 business day turnaround (I filed this after business hours 2/2.

I'm still awaiting my Trip Interruption and Emergency Medical claims, but I assume those will take awhile. I also assume I'm going to have to argue about certain aspects of that: namely the part about cost to return a car rental to the nearest location. I'll post updates when I get progress on those claims; they currently are said to be under review by an adjuster.

With the Emergency Medical claims, I haven't received all the bills for the hospital stay, but I already have EOB showing I owe way more than the $2,500 max and sent them the hospital itemized bill as well. I'm curious if they make we wait for all the other bills or if they approve with what I've sent already.

Edit:
2/10 Received email for ACH info for payment.