Originally Posted by jpezaris

You'll need to call to get this done, as I just discovered. UA has eliminated the email form to request ORC. If you attempt the normal CS form, you'll get into the UA customer service chain, and they are separate from the MileagePlus customer service system. Your issue is a MP issue, not a UA issue. This is one place where the two are separate, rather than joined at the hip as we might expect. That said, when I called last week, I spoke with a very capable and pleasant agent; it was one of the few times I did not select to be called for feedback, and I regret that.