Originally Posted by
Greenpen
Fairly recently I experienced VS online technology using their airmiles to book a flight on a Sky Team partner. Let’s just say it was a long way from being a smooth process in multiple ways.
To gain reassurance that I had the flight I took a trip to the airport who were able to semi-confirm that the booking was real. It was not until I actually checked in that I felt all would be well!
Perhaps BA could have staffed desks where anxious passengers could speak to a person about their problems? That would be a customer service advantage!
Such a bad idea. At which airport would they have that and where would I have to fly to to speak to a competent agent?
I don't mean to be rude, not to you at least, but perhaps BA could have well trained and competent staff answering the phones. Perhaps those staff could actually be empowered to fix things they see are wrong instead of queueing it to "the back office". I changed a flight 10 days ago which has not yet been ticketed and which resulted in a no-show of the originally booked sector. Not normally a problem except this was a BA ticket for an AA code share. AA have cancelled the itinerary and the BA booking is in limbo. I deliberately let it happen as I do not see why I should call multiple times to make up for their deficiencies. I will call when the cheap classes are all gone and BA will have to fork out more money to AA to transport me.