Originally Posted by
DelTroon
An article in the press over the weekend quotes the founder of the very successful Octopus Energy company as stating "It's cheaper to get customer service right. UK companies spend billions dealing with getting it wrong", something which I think applies to BA.
Octopus are no better when it comes to CS IME. I had to go to the energy Ombudsman to get an issue rectified - their CS agents are not empowered to do anything off script when you eventually manage to get through to them.